Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@leuvenhome.com. Please note that returns will need to be sent to the address we will give you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@leuvenhome.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Please note that cut, altered, or installed fabrics are strictly non-returnable and non-exchangeable. This includes fabrics that have been opened, cut, upholstered, or used on chairs, sofas, window treatments, or any other furniture or installation.

We are unable to accept returns, exchanges, or issue store credit in cases where:

  • The fabric has been cut or installed

  • The fabric has been used on furniture or soft goods

  • The color or fabric selection is later deemed incorrect

  • The end customer changes their mind after work has begun

For this reason, we strongly recommend reviewing all fabric details carefully—including pattern, color, texture, and suitability—before cutting or beginning any work. We also encourage ordering memo samples and approvals prior to production to avoid any issues.

Once fabric has been cut or used, it is considered final sale.

 


Exchanges

  • Return requests must be submitted within 3 days of receipt of the fabric.

  • A 75% restocking fee will apply to all approved returns of cut fabric.

  • The customer is fully responsible for all return shipping arrangements and costs. Leuven Home does not provide return shipping labels and is not responsible for items returned in transit.

  • Fabric must be returned in original condition, unused, unaltered, and in resalable condition.

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@leuvenhome.com.